How to get help with any order changes or issues.
We will try our best to change your order if it has not been processed (i.e being prepared, packed, in transit or delivered). Do note that your order status may show "not yet shipped", but it may already have been processed. If you change your mind
If no one was home at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home and with neighbors/building management who may have collected the package for you. Also, please double-check the ship
We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via [email protected] for further assistance. Include a photo of the item received and the name of the missing item(s). Please double-check
At The 2Hr Aquarist, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at [email protected] with your order number and any relevant